Policy, not pressure
We file through the publisher's own rules. If a post is fair and on-policy, we will say so rather than take a deposit we cannot earn.
If we do not succeed, you do not pay
A specialist firm built to fight unfair content without cutting corners.
Reputero exists to give businesses and professionals a fair hearing when platforms are slow, processes are opaque, and the person who posted the content will never have to stand by it in person.
We combine experienced case handlers with systems that learn from every filing. What clients notice first, though, is the people: a named team that treats the file as if the listing were their own.
If you are comparing firms, do the diligence. Bold claims are cheap. Ask who prepares the submissions, how success is defined, and what happens if the publisher says no. We will answer those questions before we take a deposit.
We file through the publisher's own rules. If a post is fair and on-policy, we will say so rather than take a deposit we cannot earn.
Every file has a specialist you can reach. Status is not buried in a portal with no one attached to the outcome.
You see what we will challenge, the likely window, and the fee if we succeed, before any work begins.
Small firms live and die by what strangers write about them. A short post can close a week of bookings. The companies that last are the ones that treat their public record as seriously as their accounts.
Industry commentary Local search and reviews
Send us the content that is causing damage. We will tell you, at no cost, whether it can be removed and what the process looks like.
Reputero is a specialist firm for legitimate removal of unfair online reviews and other damaging content. The office is at 350 Fifth Avenue, Suite 6400, New York, NY 10118. The work is done by in-house specialists who prepare filings, not by a marketplace of freelancers and not by software that mass-flags reviews. You are told who is on the case.
The standard we use is the publisher's own policy plus the facts you can document. If those two do not support a removal, we decline or we tell you the chance is poor before a deposit is taken. That conversation is the product as much as the filing. Clients come to us after months of clicking report buttons themselves, or after a law firm has quoted an open retainer for a problem that is really a content-policy problem.
A typical matter runs in four steps. You send the URL. We send a written quote. We file and follow the appeal path if there is one. You pay only if the content comes down. The usual window for a review case is one to four weeks, and the refund window if nothing is removed is 60 days. Those figures are also on the FAQ.
Removal is not the only service. ReviewLift collects authentic reviews. Monitoring watches 50+ sites. Reputero Management handles the results that cannot be taken down. Platform-specific work is described on the Google, Glassdoor, Indeed, RateMDs, Vitals, and TripAdvisor pages.
We do not publish client names without permission. Case studies on the site describe the pattern and the timeline, not a logo wall. If you want to know whether a particular URL can be removed, the fastest path is the contact form. Most assessments go out the same day.