If we do not succeed, you do not pay
Address patient reviews on Vitals that break the site's own standards.
Vitals is still used as a shortcut when someone is choosing a doctor. A one-star post that ignores the site's rules can linger next to your credentials for years.
We assess each review, explain what is realistically removable, and file only where there is a genuine policy argument. You are not asked to pay for reviews that were always going to stay.
Vitals publishes physician profiles that rank in search beside the practice website. A Vitals review that invents a visit, copies a complaint from another site, or targets a doctor who was not involved in the care can sit there for years unless someone files. Vitals review removal is that filing, prepared against the site's content rules rather than against the star rating itself.
Medical groups often discover the problem when a referring physician or a hospital credentialing packet mentions the profile. Send the profile URL and the text of the review. Note whether the author could have been a patient of that clinician. If several doctors in the group were hit with the same wording, send all of the URLs. Matching language is useful evidence and should be part of one assessment.
The submission identifies the review, the rule it breaks, and the facts you can stand behind. We do not ask patients to post offsetting reviews as a condition of treatment. That practice creates a new compliance problem. Legitimate feedback, requested after a visit and easy to decline, is the ReviewLift model, described on the ReviewLift page.
Profiles on RateMDs and Google should be checked at the same time. A story that is false on one site is often pasted onto the others. Monitoring is how a group learns about a new post before a patient does.
You receive a written quote before work starts. If Vitals removes the review, the fee applies. If the review remains after the agreed window, the deposit is returned. Most decisions arrive within one to four weeks.
Group practices should send every clinician URL in the first note, even the profiles that look quiet. A copied complaint often lands on the partner who was not in the room, and a filing that names only one doctor leaves the duplicate live. We quote each URL separately so you can approve the ones with a real policy path and leave the rest alone.
We prepare a documented submission to the platform that hosts the content. The filing cites the site's published policies and, where relevant, applicable law. The platform then reviews the material and decides whether it stays or comes down. There is no payment to publishers and no attempt to influence the outcome outside official channels.
No. A refundable deposit may be required to begin work. If the content is still live after the agreed window, typically 60 days, the deposit is returned in full. You are billed only for successful removals.
Straightforward policy breaches can be resolved in a few days. Most review cases close within one to four weeks. Complex matters, or those that require appeals, can take up to 60 days. You receive status updates throughout.
Yes. We work only through the publisher's own reporting tools and written procedures. We do not hack, impersonate, or offer incentives. The final decision always sits with the platform.
Send us the content that is causing damage. We will tell you, at no cost, whether it can be removed and what the process looks like.