If we do not succeed, you do not pay
These terms apply to content removal, Reputero Monitoring, ReviewLift, and Reputero Management services.
For removal work, you pay the agreed fee only if the specified content is taken down or de-indexed as described in the quote. A deposit may be taken and is refundable if the work does not succeed within the stated window, usually 60 days, unless you ask us to continue.
Publishers make the final decision. We do not guarantee that every item will be removed. We will not file a case we consider hopeless in order to collect a deposit.
You confirm that the information you give us is accurate, that you are authorised to act for the business or person named, and that you will not ask us to target lawful, on-policy reviews solely because they are negative.
We work through official publisher channels. We do not hack, impersonate, or pay for takedowns. If those methods are what you want, we are not the right firm.
Our liability is limited to the fees paid for the engagement in question, except where the law does not allow that limit. We are not responsible for lost profits arising from content we did not create.
These terms are governed by the laws of the State of New York, without prejudice to mandatory consumer protections that may apply in your country.
Send us the content that is causing damage. We will tell you, at no cost, whether it can be removed and what the process looks like.