If we do not succeed, you do not pay
Target reviews that were never a real customer experience.
Fake reviews are not always obvious. Some are written by competitors. Others come from people who were never served, or from accounts created for a single post. Platforms say they want authentic feedback; they still need a clear case before they act.
We look for policy markers: conflict of interest, no transaction, impersonation, spam patterns, and prohibited content. Where those markers exist, we file. Where they do not, we will say so rather than take a fee for a case that cannot succeed.
A fake review is a post by someone who did not have the experience they describe, or a post that was paid, coerced, or written by a competitor. Platforms already prohibit that content. Fake review removal is the job of proving the breach with the facts the platform asks for, then staying with the case until there is a decision. Volume of flags is not proof. A single well-documented submission is more useful than fifty identical reports.
We look for evidence you can actually produce: no transaction under the name given, a reviewer who is a current competitor, identical text on several sites, or a set of accounts created in the same week that review only you. Screenshots of the live posts, the URLs, and the dates are enough to open the file. You do not need a law firm to start, though if a court has already found the claims false we will cite that order.
Each platform has its own form. Google, Glassdoor, Indeed, RateMDs, Vitals, and TripAdvisor do not share a queue. A campaign that spans them needs a filing on each site, which is why the platform pages exist: Google, Glassdoor, Indeed, RateMDs, Vitals, and TripAdvisor. Trustpilot, Facebook, and OpenTable are assessed under content removal when you do not see a dedicated page.
We will not create fake positive reviews to dilute a rating. That practice is illegal in several US states and it is against every major platform policy. The lawful counterpart is to ask real customers, with no incentive tied to the star, which is what ReviewLift does. Monitoring tells you when a new suspicious post appears so the file can be opened while the evidence is still on screen.
Fees are per successful removal, not per platform and not per hour. If a post in the set cannot be removed, you do not pay for that post. The written quote lists each URL before work begins.
We prepare a documented submission to the platform that hosts the content. The filing cites the site's published policies and, where relevant, applicable law. The platform then reviews the material and decides whether it stays or comes down. There is no payment to publishers and no attempt to influence the outcome outside official channels.
No. A refundable deposit may be required to begin work. If the content is still live after the agreed window, typically 60 days, the deposit is returned in full. You are billed only for successful removals.
Straightforward policy breaches can be resolved in a few days. Most review cases close within one to four weeks. Complex matters, or those that require appeals, can take up to 60 days. You receive status updates throughout.
Yes. We work only through the publisher's own reporting tools and written procedures. We do not hack, impersonate, or offer incentives. The final decision always sits with the platform.
Send us the content that is causing damage. We will tell you, at no cost, whether it can be removed and what the process looks like.
