If we do not succeed, you do not pay
Defend your Business Profile against false, misleading, and policy-breaking reviews.
Google is still the first stop for most people choosing a local business. Shoppers trust the star rating even when they never open a single review. That is why a short, anonymous attack can cut visits, weaken hiring, and sit on the listing for years.
Google does not verify every author. Replying in public rarely restores the rating. The lasting remedy is a removal where the content breaks Google's published rules. We prepare that case and pursue it until Google decides.
A Google review sits on the Business Profile that appears in Maps and in the local pack. Most people never open the full review. They see the star average and decide. That is why a short run of one-star posts, even from people who never bought anything, can cut calls within a week. Google's own rules already forbid fake engagement, off-topic content, conflicts of interest, and restricted content. A Google review removal case is a request that Google apply those rules to a specific post.
We start with the review URL, the business name, and a short account of why the post is ineligible. Common patterns include a former employee posting as if they were a customer, a competitor leaving a review, a review that is only a personal insult, and a review about a different location. We also look for the same wording repeated across several profiles. Google does not publish a success rate, and neither do we, because every post is judged on its own text.
The submission goes through Google's official review tools and, where the facts require it, a follow-up that cites the same policies. You are not asked to flag the review from a dozen personal accounts. Coordinated flagging is itself against the rules and can set a case back. Our specialists keep the record in one place and report the status until Google decides.
If the review describes a real visit and a real dispute, we will say so before you pay a deposit. Those posts are better handled with a calm public reply and with new genuine reviews through ReviewLift. If several platforms are involved, the same case can include Glassdoor or Indeed. Fake clusters are documented on the fake review removal page.
After a removal, check the live profile yourself. Google sometimes restores a review if the author edits it. Monitoring catches that change. The fee is tied to the removal, not to the attempt, and the usual decision window is one to four weeks.
We prepare a documented submission to the platform that hosts the content. The filing cites the site's published policies and, where relevant, applicable law. The platform then reviews the material and decides whether it stays or comes down. There is no payment to publishers and no attempt to influence the outcome outside official channels.
No. A refundable deposit may be required to begin work. If the content is still live after the agreed window, typically 60 days, the deposit is returned in full. You are billed only for successful removals.
Straightforward policy breaches can be resolved in a few days. Most review cases close within one to four weeks. Complex matters, or those that require appeals, can take up to 60 days. You receive status updates throughout.
Yes. We work only through the publisher's own reporting tools and written procedures. We do not hack, impersonate, or offer incentives. The final decision always sits with the platform.
Send us the content that is causing damage. We will tell you, at no cost, whether it can be removed and what the process looks like.